About Us


25+ Years of Experience

BLUE ACTION is a nationally recognized consulting firm that helps professionals and companies leverage their customer relationship management (CRM), computer maintenance management systems (CMMS) and sales/marketing strategies to accelerate business growth and reduce operating costs.

With over 25 years of experience and a proven track record of success, we have helped companies develop and implement business strategies that achieve results.

For the Facilities Industry

Work with BLUE ACTION to analyze, build, validate, deploy and continuously improve your business systems. We focus on customer success with a customized solution approach that encompasses the total system: people, process, and platform. Our approach makes all the difference in successful change management and continuous improvement.

We serve facilities professionals and suppliers to the facilities industry.

We offer customized solutions in three areas:

  1. Automation Platforms for the Facilities Industry -- consulting from needs assessment through deployment and beyond
  2. Part-time CMO -- a professional sales and marketing resource for suppliers to the facilities industry
  3. System Design and Implementation -- encompasses the total system: people, process, and platform... and puts your strategy into action

Meet Our Founder and President

Charisse Rubio ~ President

Charisse Rubio
President & Founder

Charisse Rubio is a customer relationship management expert with extensive experience in strategy formulation, business process design, technology application, and management of both operations and sales. She has an excellent track record of success and possesses strong leadership, communication and people management skills.

She has been recognized for excellence in the restaurant and retail facility industry. In addition to service on the Board of Directors for both the Restaurant Facility Management Association (RFMA) and PRSM (Professional Retail Store Maintenance) Association, here is a listing of her awards:

  • PRSM Supplier of the Year, 2016
  • RFMA MVP, 2013
  • Retail Facility Maintenance Professional (RFMP) designation, 2009 – 2016
  • First RFMA Vendor of the Year, 2006
Charisse and Friends in Nashville
with Friends at RFMA 2016 in Nashville
Robbye Chasteen, Gordon Brunner, Josh Rains, and Bob Fonville
Charisse and Friends
Females in Facilities
Carolyn Anderson, Ann Nicklas, and Annaji Sailer
Charisse with Paul Walsh
with Paul Walsh
Owner of Pathtomax and Retail Consultant for Apple
RFMA Gives Orlando 2016
at RFMA Gives Volunteer Day - September 2016
for RFMA Gives 2017 Project at Daily Bread in Orlando, FL

Over the last 25 years, Charisse has built strong relationships with both clients and other suppliers, adapting as industry has evolved and sharing her own best practices.  Now, as President of BLUE ACTION, she continues to raise the bar for herself and her clients.  She also has the PRSM professional designation as an RFMP, Retail Facility Management Professional, which is a mark of excellence and has evolved to reflect what it takes to manage facilities in today’s challenging climate.


Our wonderful customers are the reason we’re in business. Here are some of the great things being said about us.  We’ll do everything we can to make sure you’re a satisfied customer!

ServiceChannel Logo
Hugo Boss Logo
VMC Facilities Logo
Genesis Services Group Logo

What People Say

"Imagine her surprise when Charisse parachuted into a recently funded dotcom startup that had raised $31 million but was short on process and planning. With the patience of Job, Charisse helped PlanetFeedback grow from a well funded idea to an functioning business, tightly managing our interactions with our users by ensuring that we were pointed in the right direction as we accelerated."

Dan Coates
Dan Coates President and Co-Founder Ypulse, Inc

"Charisse has a broad spectrum of experience spanning sales management, strategy development, project management, process improvement and computer systems implementation. She develops processes that will lead to success, she communicates the processes to the appropriate players and she has the follow up skills to help drive the discipline to adhere to the processes. I have seen Charisse use these same skills time and again to drive success."

Greg Zarick
Greg Zarick Co-worker at DuBois Chemicals and Roto-Rooter Services Co

"Charisse is an inspirational sales and operations leader that produces breakthrough results via the commitment to goal attainment and development the individuals around her. Further she possesses extremely well honed relationship skills and exudes a genuine interest in her clients and colleagues. She is a pleasure to work with and would add value to any organization lucky enough to have her on their team."

Susan Spring Sales Service Executive Corrigo

"Charisse is very well known as a champion of relationships in our industry/marketplace. Every interaction I've had with her (over many years) has been an absolute pleasure. Charisse has always demonstrated the qualities of someone with whom I am proud to be associated with both professionally and personally."

Dave Perry Director of Sales ServiceChannel

"I was introduced to Charisse in 2013 as we were discussing a Salesforce.com project for her. She was a delightful person to work with who was very accommodating during the project. She has a great business mind and I highly recommend her."

Matt Mountain President and Founder (Salesforce.com & Pardot Implementation Partner) NexGen Consultants, Inc.

Contact Us

Thanks so much for getting to know us on this website!

We’d love to hear from you.  Have a question or comment?  Let us know!  Just submit this form and we’ll get back to you as soon as possible


PO Box 54366, Cincinnati, OH 45254
eMail: Info@BlueActionConsulting.com

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